App crashed then stuck "connecting" revealing IP. Refund refused within 30days Support is not helpful. (the one man band 'aversion handling' type of support) "have you tried a different protocol" "add your pc to team viewer" kind of stuff Refund refused with 30 days. The app not working is not part of the refund policy. Security not a priority here the kill switch is not system wide, you have to add apps. Support could not help with adding windows store apps to the kill switch. Daily email asking for a review for their site. If you do review your name is posted publicly on the HipeIPVPN site. Not recommended

I have been a customer since... maybe their beginning. They have been streamlining their apps and implementing new features throughout the years but that isn't without headaches. After their latest update I have had problems with disconnections on my phone (Galaxy S9+) and certain websites just won't load (phone and PC), regardless of protocol. As for their support, fast response time and they will give you options to try and solve any issues. I am currently subscribed to US VPN and Smart DNS.

I did try so many other VPNs and HideIPVPN it's only one to allow me to use all websites online. If I am login to Polish location they really see me as I am in Poland and the same with other locations. All websites allow me to use their services because they really think I am in Poland for example. It's not the cheapest VPN but it's ok when subscribed annually. I hope this make sense.