Perimeter81 Recension 2021- Varför 8.2 stjärnor?

Hi Mark, I'm glad to hear that you were happy with the prompt response time that you got from our support teams. As a leading SaaS solution, with thousands of medium and large customers, we put a lot of effort in providing immediate support to our users (our chat support usually responds within 2 minutes!). With that said, we are terribly sorry about your experience with the product. As I'm unable to check the actual correspondence with our team, I can only provide a general comment to your review - We are one of the only fully-software based SASE offerings that own data centers around the world. This means we can fully control the bandwidth and load of your dedicated access points and don't have to rely on other vendors to address network or infrastructure issues that happen within your Perimeter. Unfortunately, from time to time, we do encounter unstable/unreliable ISPs that are affecting the connection from some of the end-points to our distributed gateways. In such a case, and after throughout investigation by our support team, we provide evidence that you can share with your ISP in order for them to address the issue. Needless to say, that we can't control the connection that your ISP provides, hence, we can only assist and consult in such a case. We will be more than happy to get to the bottom of the issues that you were experiencing and better understand why your experience was different from the experience that other Perimeter 81 users have. Our team is fully committed to the success of our customers and we hope to see you as a happy customer in the future.

We are terribly sorry about your experience with our team and the misalignment in expectations. As it became clear that you'll require the assistance of an IT specialist to assist in the configuration of your endpoint and based on your request, we have issued a full refund as part of our money-back guarantee policy. Our team is fully committed to the success of our customers and we hope to see you as a happy customer in the future.