David did not respond to my last email and was unable to point me in another direction for help.

390/year, billed in quarterly increments. When I saw their new prices structure - max was 120/year, asked them why I was still being charged 390. Answer: You are on a premium dedicated IP. We don't offer them anymore, but are allowing you to keep yours. I cancelled immediately (not effective for 30 days - no pro-rated accounts.) Immediately my connection starting dropping every two hours. This industry is so competitive. You have to ask yourself, why aren't these places more customer service oriented. Further, most support assistants are Russian. Why is this important? They state they are run out of the US. Maybe just customer service and management is in Russia? Lastly, I asked them if I was connected to a server in the US, why does my firewall show App: Strong VPN Client with host bringover.net, located in Hong Kong? Answer: Send us complete specs of your PC, etc.... blah blah... No answer. It is also a little irksome that I paid an extra 6 per month when you list two connections are including in their current pricing. Trust no one. Two stars. Why? Connection speed is relatively good. Variety of servers. Switching used to be non-functional. Switching servers has become much more successful.

got getting AUTH_FAILED because they kept cancelling my account