Really shady VPN when it comes to money. Horrible customer support.
First, I have to mention the VPN service itself is okay. It usually works okay, has lots of servers to choose from and is relatively stable.
It's worth nothing however that if you use Vypr from China, there has been a lot of downtime lately (late 2018 to early 2019), sometimes up to 3 weeks at a time.
Now, my big complaint is that they seem to have really shady business practices with paying customers.
I first registered with VyprVPN in 2014 with what they called at the time a PRO account, paying $99.99/year for the service.
In 2017, the PRO service was discontinued and replaced with what they call the PREMIUM service, costing $80/year.
Problem is, they never informed me or other customers by email about this so, if you didn't personally change from PRO to Premium in account settings, you would still be paying $99.99 yearly for their $80 Premium service, which I did until today.
When I contacted their customer service about this, all they could manage to say was that it wasn't their responsibility to change their customer's payment plan and that they could do nothing about the extra money I had been paying them for the last 2 years.
So, for the last 2 years, I paid VyprVPN either $19.99 or $39.98 extra that I didn't have to pay (depending on when in 2017 they switched from PRO to Premium).
Might not seem like a lot but when you consider that they probably have thousands + customers and that I'm unlikely to be the only one with this problem...Terrible service!